Policies

Contents

Scheduling

• The core program is live, remote, and runs for 8 weeks (8 sessions, 60 minutes each).
• In-home flight add-ons are 60 minutes each and scheduled separately (Midtown/Atlanta).
• Scheduling shifts can be coordinated by email (ET).
• Confirm your weekly slot: book via Calendly (payment confirms your slot).
• Zoom link is provided after your weekly time is confirmed.

Cancellations & refunds

• Full refund before Session 1: cancel before attending Session 1 for a full refund (payment processing fees may be non-refundable).
• Prorated after Session 1: after Session 1, refunds are prorated based on sessions attended (at the per-session rate for your offer).
• Late cancel: reschedule/cancel requests within 24 hours of session start are considered a late cancel.
• No-show: if the student does not join within 10 minutes of start time and we don’t receive a message beforehand.
• Rescheduling: we try to accommodate reschedules with 24+ hours notice. Make-up sessions are not guaranteed.
• Tech issues: if Zoom/lab issues are on our side, we’ll reschedule or credit the session. If issues are on the student side, we’ll try to help troubleshoot and provide a make-up assignment if needed.
• To cancel or request a refund, email lucas@sim2realacademy.com.

Privacy / data handling

• Data minimization: we collect only what’s needed to run class (typically: email, scheduling info, and enrollment records).
• Vendors: Stripe (payments), Zoom (live sessions), Cloudflare (secure tunnel).
• Roster: your email is used to provision your workstation account and identify your session.
• No sale: we do not sell personal information.
• Deletion requests: request data deletion at lucas@sim2realacademy.com.

Acceptable use / lab rules

The student lab provides remote compute access. These rules protect students and infrastructure.

• No account sharing: each seat is for one student. Do not share logins or lab access emails.
• Curriculum-only use: use the lab for Sim2Real Academy coursework and projects only.
• No bypassing restrictions: do not attempt to disable safeguards, escalate privileges, or access other students’ data.
• No network probing: no scanning, probing, or attempting to access internal services/networks.
• Respectful behavior: no harassment, hate speech, or inappropriate content.
• Logging: activity may be logged for security, troubleshooting, and safety.
• Violations: may result in loss of lab access and removal from the program; refunds follow the cancellation policy above.

Student lab access

• Students connect to the lab via ThinLinc (remote desktop) through a secure Cloudflare tunnel.
• Login credentials are provided after enrollment.
• A setup guide is included. We walk through installation together in the first session.
• Lab access is available during scheduled live session times.